The correlation between organizational justice and trust among employees of rehabilitation clinics in hospitals of Ahvaz, Iran
Keywords:
organizational justice, organizational trust, rehabilitation clinics, hospitalAbstract
Introduction: Organizational justice is an intricate concept that refers to fair and ethical conduct of individuals within organizations. No research has been conducted on the variables associated with organizational justice in rehabilitation clinics. Thus, the aim of this research was to determine the correlation between organizational justice and organizational trust among the employees of rehabilitation clinics in hospitals of Ahvaz, Iran.
Methods: This was a cross-sectional research, and it was conducted on 140 rehabilitation staff members of hospital clinics in Ahvaz. The data were gathered using organizational justice and trust questionnaires. The data were analyzed using the independent-samples t-test, ANOVA, and Pearson’s product-moment correlation SPSS software.
Results: Significant correlations between procedure and interaction justice and organizational trust were identified (p < 0.001). Distributive justice showed small correlation with trust (r = 0.25, p < 0.021). Organizational justice was significantly associated with organizational trust (r = 0.42, p < 0.001). Organizational justice was not significantly related to any demographic variable (p > 0.05).
Conclusion: There was a positive, medium, and significant correlation between organizational justice and trust. It is suggested that rehabilitation clinics' managers develop plans to increase their organizational justice subscales in order to develop organizational trust among their employees.
References
Devasagayam HCH. Organizational citizenship behavior of distributed teams: a study on the mediating
effects of organizational justice in software organizations. IJSER. 2013; 4(1): 1-54.
Rausch E, Eberlin R, Tatum BC. Organizational justice and decision making: When good intentions are not
enough. Management Decision. 2005; 43(7/8): 1040-8. doi: 10.1108/00251740510610035.
Devasagayam HC. Organizational citizenship behaviour of distributed teams: A study on the mediating
effects of organizational justice in software organizations. International Journal of scientific & Engineering
research. 2013; 4(1): 1-54.
Fang R, Lim VK, editors. Collectivism, machiavellianism, perceived organizational justice and
organizational citizenship behavior: An empirical study of chinese employees. The second international
conference on electronic business; 2002.1-8.
Fatimah O, Amiraa A, Halim F. The relationships between organizational justice, organizational citizenship
behavior and job satisfaction. Pertanika J Soc Sci & Hum. 2011; 19: 115-21.
Hedayati S, Faraji O, Mohabbati F, Hamedi S, Emadi V, Sharifi T. Relationship between organizational
justice and employees’productivity in hospitals of Zabol city; 2010. 2011: 5(17): 105-18.
Nadiri H, Tanova C. An investigation of the role of justice in turnover intentions, job satisfaction, and
organizational citizenship behavior in hospitality industry. J Hosp Manage. 2010; 29(1): 33-41. doi:
1016/j.ijhm.2009.05.001.
Cropanzana R, Bowen DE, Gilliland SW. The management of organizational justice. The Acad Manage
Perspect. 2007: 21(4): 34-48. doi: 10.5465/AMP.2007.27895338.
Colquitt JA, Conlon DE, Wesson MJ, Porter CO, Ng KY. Justice at the millennium: a meta-analytic review
of 25 years of organizational justice research. J Appl Psychol. 2001; 86(3): 425. doi: 10.1037/0021- 9010.86.3.425.
Colquitt JA, Noe RA, Jackson CL. Justice in teams: Antecedents and consequences of procedural justice
climate. Pers Psychol. 2002; 55(1): 83-109. doi: 10.1111/j.1744-6570.2002.tb00104.
van den Bos K. Fundamental research by means of laboratory experiments is essential for a better
understanding of organizational justice. J Vocat Behav. 2001; 58(2): 254-9. doi: 10.1006/jvbe.2001.1797.
Blakely GL, Andrews MC, Moorman RH. The moderating effects of equity sensitivity on the relationship
between organizational justice and organizational citizenship behaviors. J Bus Psychol. 2005; 20(2): 259- 73. doi: 10.1007/s10869-005-8263-3.
Damirchi QV, Talatapeh MB, Darban MZ. Organizational justice and organizational citizenship behavior
in Moghan’s Agro-Industry Company. International Journal of Management and Social Sciences Research.
; 2(3): 68-70.
Cropanzano R, Prehar CA, Chen PY. Using social exchange theory to distinguish procedural from
interactional justice. Group Organization Management; 2002; 27(3): 324-51. doi:
1177/1059601102027003002.
Sjahruddin H, Sudiro A. Organizational Justice, Organizational Commitment and Trust in Manager as
predictor of Organizational Citizenship Behavior. Interdiciplinary J of contemporary Res Bus. 2013; 4(12):
-44.
McFarlin DB, Sweeney PD. Research notes. Distributive and procedural justice as predictors of satisfaction
with personal and organizational outcomes. Acad Manage J. 1992; 35(3): 626-37. doi: 10.2307/256489.
McDowall A, Fletcher C. Employee development: an organizational justice perspective. Personnel Review.
; 33(1): 8-29. doi: 10.1108/00483480410510606.
Niehoff BP, Moorman RH. Justice as a mediator of the relationship between methods of monitoring and
organizational citizenship behavior. Acad Manage J. 1993; 36(3): 527-56. doi: 10.2307/256591.
Sarani H, safania A, Razavi S. Evaluation of the impact of dimensions of organizational justice,
organizational trust, job satisfaction on male athletes of premier league the iranian futsal. Journal of sport
management & behavior movement. 2014; 10(19): 159-68.
Whitener EM, Brodt SE, Korsgaard MA, Werner JM. Managers as initiators of trust: An exchange
relationship framework for understanding managerial trustworthy behavior. Acad Manage Rev. 1998;
(3): 513-30. doi:10.5465/AMR.1998.926624.
Meyer JP, Stanley DJ, Herscovitch L, Topolnytsky L. Affective, continuance, and normative commitment
to the organization: A meta-analysis of antecedents, correlates, and consequences. J Vocat Behav. 2002;
(1): 20-52. doi: 10.1006/jvbe.2001.1842.
Podsakoff PM, MacKenzie SB, Moorman RH, Fetter R. Transformational leader behaviors and their effects
on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership
Quarterly. 1990; 1(2): 107-42. doi: 10.1016/1048-9843(90)90009-7.
Currall SC, Inkpen AC. A multilevel approach to trust in joint ventures. J Int Bus Stud. 2002; 33(3): 479- 95. doi: 10.1057/palgrave.jibs.8491027.
Smith KG, Carroll SJ, Ashford SJ. Intra-and interorganizational cooperation: Toward a research agenda.
Acad Manage J. 1995; 38(1): 7-23. doi: 10.2307/256726.
Settoon RP, Bennett N, Liden RC. Social exchange in organizations: Perceived organizational support,
leader–member exchange, and employee reciprocity. J Appl Psychol. 1996; 81(3): 219. doi: 10.1037/0021- 9010.81.3.219.
Ashja A, Nouri A, Arizi H, Samavatyan H. To Investigate The Rilationship of Personnel′ s Percived
Organization Justice and Trust (Organizational Trust and Trust in Supervisors). Knowledge and research in
applied Psychology. 2009; 11(39): 1-12.
Pillai R, Williams ES, Justin Tan J. Are the scales tipped in favor of procedural or distributive justice? An
investigation of the US, India, Germany, and Hong Kong (China). J Confl Resolut. 2001; 12(4): 312-32.
doi: 10.1108/eb022861.
Folger R, Konovsky MA. Effects of procedural and distributive justice on reactions to pay raise decisions.
Acad Manage J. 1989; 32(1): 115-30. doi: 10.2307/256422.
DeConinck JB. The effect of organizational justice, perceived organizational support, and perceived
supervisor support on marketing employees' level of trust. J Bus Res. 2010; 63(12): 1349-55. doi:
1016/j.jbusres.2010.01.003.
Wong Y-T, Ngo H-Y, Wong C-S. Perceived organizational justice, trust, and OCB: A study of Chinese
workers in joint ventures and state-owned enterprises. J World Bus. 2006; 41(4): 344-55. doi:
1016/j.jwb.2006.08.003.
Gharaee H, Bahrami M, Rejaliyan F, Atashbahar O, Homayouni A, Ataollahi F. The relationship of
organizational perceived justice and social responsibility in Yazd hospitals. Iran J Manage Med Inform
Sch. 2013; 1(1): 26-37. PUB ID: 103-527-551.
Farndale E, Hope-Hailey V, Kelliher C. High commitment performance management: the roles of justice
and trust. Personnel Review. 2011; 40(1): 5-23. doi: 10.1108/00483481111095492.
AL-Abrrow HA, Shaker Ardakani M, Harooni A. The relationship between organizational trust and
organizational justice components and their role in job involvement in education. International Journal of
Management Academy. 2013; 1(1): 25-41.
Karimi A, Alipour O, Pour MA, Azizi B. Relationship between organizational justice and job satisfaction
in ministry of sports and youth in Iran. Int J Sport Stud. 2013; 3(11): 1149-56.
Bahrami MA, Montazeralfaraj R, Hashemi Gazar S, Dehghani Tafti A. Demographic determinants of
organizational citizenship behavior among hospital employees. Glob Bus Manage Res: An Int J. 2013;
(4): 171-8.
Iranzadeh S, Asadi N. The study of relationship of citizenship behavior and organizational justice with job
happiness among the staff of Mohagheghe Ardabili university. Farasooye Modiriyat Journal. 2009; 3(10):
-75.
Elovainio M, Kivimäki M, Steen N, Vahtera J. Job decision latitude, organizational justice and health:
multilevel covariance structure analysis. Soc Sci Med. 2004; 58(9): 1659-69. doi: 10.1016/S0277- 9536(03)00366.
Manzari TA, Rajabi M. The Relationship between Organizational Justice Perception and Job Satisfaction: a
study on employees of Kerman University of Medical Sciences. Journal of health and development . 2013;
(1): 22-32.
Ruder GJ. The relationship among organizational justice, trust, and role breadth self-efficacy: Virginia
Polytechnic Institute and State University; Thesis of Ph.D. 2003: 112.
Moon H, Kamdar D, Mayer DM, Takeuchi R. Me or we? The role of personality and justice as other- centered antecedents to innovative citizenship behaviors within organizations. J Appl Psychol. 2008; 93(1):
doi: 10.1037/0021-9010.93.1.84.
De Cremer D, van Dijke M, Bos AE. Leader's procedural justice affecting identification and trust.
Leadership Org Dev J. 2006; 27(7): 54-65. doi: 10.1108/01437730610692416.
Published
Issue
Section
License
Copyright (c) 2020 KNOWLEDGE KINGDOM PUBLISHING
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.